When a personal grievance is raised, the way you respond can determine whether the issue is resolved quickly or escalates into a costly dispute.

In New Zealand, employers are required to follow a fair and reasonable process when managing grievances. Getting it wrong can lead to claims through the Employment Relations Authority, financial penalties, and lasting impact on your workplace culture.

Whether it’s a complaint about bullying, unfair treatment or conflict between team members, having a clear, practical process and responding early, fairly and in good faith can help resolve issues before they impact your people or your business.

This free 60-minute webinar is designed to help you confidently navigate personal grievances and respond in a way that protects both your people and your business.

In just 60 minutes:

• New Remedy Rules: How employee conduct now affects personal grievance remedies and what employers need to know
• Procedural Fairness: Why "how" you manage a process matters just as much as “why” and the key steps employers must follow
• Dispute Resolution: Practical steps to resolve grievances internally before they escalate to the Employment Relations Authority (ERA)
• Common Mistakes: Real-life examples of where businesses go wrong and ways to prevent similar issues

Please note that this is general information and not intended to replace legal advice under any circumstances.

Have a question?

Have a question about the webinar, or perhaps you need some guidance on a HR or workplace safety matter? We’re happy to answer all your questions, call 0800 675 701 or email events@peninsula-nz.com.