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Grievance
What to Do When a Staff Member Has a Complaint
As a business owner, you’ve probably heard your fair share of complaints. But when does a complaint become a personal grievance that needs to be addressed? Knowing the difference and responding the right way can help you avoid costly disputes and keep your team on track.
In just 60 minutes:
- Grievance Triggers: See what common issues lead to formal complaints and how the ERA views them
- Grievance Policies: Build clear procedures to manage complaints and protect your business
- Master Workplace Investigations: Learn how to run fair, thorough, and compliant investigations
- Build Stronger Workplaces: Learn practical ways to implement solutions that prevent similar issues and restore positive workplace relationships after conflicts are resolved
Please note that this is general information and not intended to replace legal advice under any circumstances.
Have a question?
Have a question about the webinar, or perhaps you need some guidance on a HR or workplace safety matter? We’re happy to answer all your questions, call 0800 675 701 or email events@peninsula-nz.com.
Employee Performance
Are You Handling Staff Issues the Right Way? Let’s Double-Check
What would you do if an employee struggles to hit targets, fights with other staff, disregards policies, or skips shifts? How do you address them without putting your business at risk?
This webinar is designed for business owners and employers, you’ll get practical advice on handling staff issues fairly, safely, and compliantly. Whether it’s a performance issue or blatant misconduct, we’ll help you understand your options and the next steps you need to take.
In just 60 minutes:
- Unpack Staff Issues: Differentiate between poor performance and misconduct, using a clear, step-by-step process
- Take the Right Action: Get expert guidance on how to manage performance issues and misconduct fairly, covering everything from improvement plans to disciplinary steps
- Protect Your Business: We’ll help you ensure procedural fairness when dealing with staff issues so you can stay compliant and avoid costly mistakes
Please note that this is general information and not intended to replace legal advice under any circumstances.
Have a question?
Have a question about the webinar, or perhaps you need some guidance on a HR or workplace safety matter? We’re happy to answer all your questions, call 0800 675 701 or email events@peninsula-nz.com.
Peninsula Group. Helping employers like you for over 40 years
Thousands of small and medium sized business owners have chosen Peninsula for HR and Health & Safety support. Discover what they have to say.
"We initially considered hiring another admin for our business but spoke to Peninsula. After consulting with them, we realized their comprehensive HR, H&S and legal services offered a more cost-effective and reliable solution, giving us the necessary reassurance. "
280 employees Healthcare & Medical
Jon Bishton, People and Culture Manager
Tassie care
"Galleria Podiatry have been with Peninsula for 15+ years, and we’ve had a great experience. All the staff are extremely knowledgeable on all aspects of employment relations and are always available to help. I recently met with a member of the team for our workplace review, and they were fantastic. "
3 employees Healthcare & Medical
Nic Lange, Owner / Senior Podiatrist
Galleria Podiatry
"We have been a Peninsula client for over 5 years. The team is friendly, professional and helpful. As a Practice Manager you face issues that need professional advice. That's where Peninsula played a role in solving my issues. Thank you, team."
9 employees Aged Care
Dyllis Williamson, Practice Manager
Pro Health medical centre
"As a first-time founder and CEO of a substantial sized company I have built over the last 4 years, I was introduced to Peninsula and utilized their services over time. The professionally trained staff has been a saving grace for me to fully understand my rights in many unprecedented and sometimes harsh situations. "
11 employees Healthcare & Medical
Elaine Johnston, Founder
Lemonade
"Peninsula's service is of the highest level and standard. This is an amazing business and how the team support and advise members is incredible. I’m so grateful for all their help. I couldn’t do what I do as a business owner without them."
11 employees Sports & Recreation
Jerry Trzeciak, Director & Founder
Iroc Music School
"I can highly recommend working with Peninsula! They are available 24/7 for all employment and WH&S matters. Whenever I have a HR issue, I give them a quick call and get advice, making sure I deal with every matter sensitively and accurately. "
1 employees Healthcare & Medical
Irene Vermooten, Director & Clinical Psychologist
The Mood & Mind Center
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Peninsula Protect is a discretionary risk product issued by Peninsula Mutual Limited ACN 630 256 478 AFS Licence No. 544232. Peninsula Mutual Limited has appointed Peninsula Group NZ Limited NZBN 9429042175179 to distribute the discretionary risk product in New Zealand. To decide if this product is right for you, please read the Peninsula Protect Product Disclosure Statement (PDS) and Target Market Determination.